14-Day 100% Satisfaction Guarantee Refund Policy
Last updated: 2026
14-Day 100% Satisfaction Guarantee
At Lead Estate, we stand behind the quality of Victor. If for any reason you are not completely satisfied with your subscription within the first 14 calendar days of your initial purchase, you are eligible for a 100% full refund of your $297 AUD subscription fee.
Eligibility and Window
The satisfaction guarantee window begins on the exact date and timestamp of your initial sign-up and purchase of Victor and extends for 14 full calendar days. Refund requests submitted within this 14-day period will be honoured in full for the base software subscription fee.
Usage and Third-Party Costs
The 14-day 100% satisfaction guarantee applies to the Victor software subscription fee. Third-party subscriptions (such as any independent homeowner data subscription you maintain directly with an external provider) and any consumed per-minute telecom call usage billed by third-party telephony networks are separate and non-refundable.
Processing Your Refund
Once a refund request is received within the 14-day window, your subscription will be cancelled and your refund will be processed back to the original payment method. Depending on your financial institution, funds typically reflect in your account within 3 to 7 business days.
After 14 Days
Following the initial 14-day satisfaction guarantee period, subscriptions can be cancelled at any time to prevent future recurring charges, effective at the end of the current billing cycle.